B-TRNSFRMD specializes in delivering banking support, with a key focus on enhancing customer interactions and service efficiency through Gen AI-driven personalization.

Through the adoption of a comprehensive Omnichannel strategy, B-TRNSFRMD aids in financial services firms in overcoming limitations in customer communication and workflow inefficiencies. A prime example is a leading financial services company that transformed its global customer service using Freshdesk Omnichannel and Twilio solutions.

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B-TRNSFRMD focuses on enhancing patient experience within the healthcare sector by implementing robust digital strategies to streamline customer interactions and care processes.

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